• Check In/Checkout Open or Close

    Menumbing Heritage‚Äôs check in time is 2:00 pm, and check out time is 12.00 pm. The hotel will make every effort to personalize our guests' stays if provided ETA information at time of reservation. Late checkout requests may be made through the front desk only, and are subject to determination based on hotel occupancy. Additional charges may apply.

  • Cancellation Policy Open or Close

    The guest can cancel free of charge until 3 days before arrival. The guest will be charged the total price if they cancel within 3 days of arrival.

  • Deposit/Guarantee Open or Close

    All reservations must be guaranteed for arrival by first night room deposit, guaranteed with a major credit card with expiration date.  The hotel does not charge the card on file unless the reservation is cancelled three days prior to arrival. The hotel will not hold any reservation unless secured by the above methods. Upon check in guests may use another form of acceptable payment for their accommodations.

    Reservations guaranteed by a credit or debit card will be pre-authorized for guests stay in three days of arrival. If guests method of guarantee does not accept the pre-authorization, that reservation will be held until 4 pm local time after which time the reservation will be cancelled.

  • Smoking Policy Open or Close

    Smoking is permitted only in the smoking room and in the designated public smoking area. Should it be determined that smoking has taken place in a non-smoking guestroom, the hotel will charge a Rp 200.000.00 cleaning fee, placed on the guest folio before or after check out. If there is damage done due to carelessness of guest, the hotel reserve the right to charge the guest for the repair cost.

  • Luggage Storage Open or Close

    Luggage storage is available through the Front Desk at no additional Charge.

  • Pet Policy Open or Close

    Pets are not allowed. 

  • Third and Extra Person Fee Open or Close

    Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge.

  • Children & Extra Bed Policy Open or Close

    All children are welcome. All children age12 years and older will be charged IDR 300.000 per night for extra bed.  The maximum number of extra beds in a room is 1. Any type of extra bed is upon request and needs to be confirmed by the management. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during the stay.

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